messi36
Do³±czy³: 15 Maj 2024
Posty: 1
|
 Wys³any: Sro Maj 15, 2024 09:24 Temat postu: Overloading some professionals and preventing |
 |
|
Working as they need to. Ease of adoption: To solve this, choose the platform that is easy for the CS team to adopt. It is important that these agents are able to quickly browse through the information and all the data. Adoption needs to be quick and simplified. To do this, offer adequate, efficient training that addresses what is really important. Avoid highly complex platforms. Having dependence on external resources: A platform that requires the CSM to open an order and wait for approvals from other sectors can be very functional, but ends up delaying results. Choose a platform that depends as little as possible on external resources and that can resolve demands quickly, without having to pass the work on to other departments.
Not being able to create inspiring journeys Without an Finland Email List inspiring and functional journey, the customer will probably not have the expected success. This is the third mistake you can make when selecting a CS platform for your company. Amazing Functionality: It is important that the platform offers “outside the box” solutions and functionalities. It must rely on best practices, KPIs and all other tools that are essential for building a journey from scratch or improving the one you already have. Some platforms offer customer journey toolkits that facilitate this optimization and help the team find faster and more efficient solutions for their daily lives. Broad view of the strategy: Another essential point is that this platform allows everyone involved to access information quickly.
It's important to choose software that allows you to design, build, run, measure, and iterate in the same place, and that offers visual tools to do so. This way, CS team members can work together in parallel in the same place, feeding the platform with useful information for your strategy. No Climbing Required: Finally, avoid platforms that require you to purchase new plans or subscriptions to offer good features. Choose those that guarantee access to everything you need with an affordable and interesting package, balancing the famous cost-benefit ratio. CS Academy NPS Calculator. 4) Not thinking about customer success as a Team task The last mistake you should avoid when choosing a CS platform is this: not thinking of Customer Success as a task to be carried out by the entire team.
_________________
Finland Email List |
|
POMOC
Szukaj
U¿ytkownicy
Grupy
Rejestracja
Profil
Zaloguj siê, by sprawdziæ wiadomo¶ci
Zaloguj
